Dear Awards Committee
It was an honour to be told Assurant Intermediary has made the shortlist for this year’s MI Awards.
We have remained committed to the adviser market and offer a personal support and service that we believe is very difficult to beat.
We try to do the right thing, in the right way following two of Assurant’s core values; common decency and common sense and this has been appreciated from our supporting advisers, this year maybe more than any other.
Early and regular communication
Before the end of March, we quickly communicated Assurant’s global stance to COVID-19 and how we would maintain our service to adviser firms and their customers, whilst also protecting our staff.
We also highlighted our Business Continuity Plan and that of our insurance partners.
Understanding the challenges
We contacted introducing adviser firms to offer our support and check how they, their families and staff were coping, and what impact the lockdown was having on them personally and professionally.
Where policyholders were finding themselves in difficulties, we were quick to facilitate reduced payments or even payment holidays.
Consistent and ongoing assistance
We understand the time and resource pressures facing advisers, but GI protection does not need to be forgotten or neglected.
We have continued to offer:
- Our Gold Service referral option which has proved invaluable helping advisers free up time to concentrate on the volume of mortgage enquiries and resourcing.
- A broker support pack as well as a series of hints and tips on how to approach customers and what to look out for when reviewing policies.
- A “Friends and Family” 35% discount offer available to all advisers and staff for their own policies (still valid until 1st July 2021).
- Our interactive “Introduction to Home Insurance” training guide that offers 60 minutes of CPD accreditation.
“I’m more than happy for you to use some of that as a testimonial. No, not all GI providers are the same. With Assurant you actually get a service.”
“Just spoken to Broker, she was very happy with the service you gave and how you helped her with all those policies and for her son. She’s just put one on risk with us today as well ?”
“Broker was very vocal about the high level of service and support they have received from John since they’ve been in lockdown. In his own words, what John has done has made their life easier and has stopped “X” from ‘mopping up’.”
“I just wanted to send you a great big thank you to you and the team for your help yesterday with our emergency buildings insurance policy. Our client should be able to complete today thanks to your efforts. As always you have been most helpful, and nothing is ever too much trouble which is why I’ll always recommend your services.
Quick responses and updates are crucial in today’s market and you always provide that great service. Thanks again ?”