Our Second Charge Team
Whilst our Second Charge team is not the biggest team compared to some in our market, it is the quality and expertise of our team that helps set us apart. They provide a hands on, specialist personal service which uses the benefits of sourcing technology to complement the work of the advisors when working on any application. This level of specialism ensures that our intermediaries and clients alike receive the level of care everyone should expect and deserve.
We have focused our application processing to make the customer journey as easy as possible, ensuring that process doesn’t prevent our advisors from concentrating on the important role of making recommendations and giving advice to clients which is easy to understand. Overall our approach delivers the highest possible standards of TCF. This is something that has been endorsed by lenders across the sector. This team currently sits as winner in our fiercely contested ‘Customer Service Division of the Month’ competition, consistently achieving outstanding reviews and achieving the ‘triple win’ over the last 3 months. Added to this, they converted 100% of their completed business loans into 5 star Trustpilot reviews: an outstanding achievement.
Our team has the expertise, knowledge and understanding to deliver expectations for our customer at every step of the journey. This is something that sets us apart. We have the widest possible panel of lenders and are constant recipients of feedback from our partners on the quality submissions of our cases. We are champions for the second charge sector, helping to showcase the positive impact and growth of the sector.
Throughout the turbulent times of 2020 we have remained positive about our sector and supportive of all the key partners during their own difficulties as we all work together to succeed and provide the vital specialist lending solutions for our clients. We have been proud winners of this award before and would be delighted to do so again.
Brightstar is the UK’s leading specialist distributor, a multi and global award-winning business, Investor in People Gold organisation and of course Winner of ‘The Sunday Times Best Small Company to Work for’ in both 2019 and 2020.
We are the leading provider of bespoke finance for Residential Mortgages, Second Charge Mortgages, Buy To Let, Short-Term Lending/Bridging Finance, Commercial Finance, Development Finance and unsecured loans, serving brokers and networks alike.
Brightstar has developed a model for specialist distribution that is the envy of many and replicated by peers. We spearhead innovation in the sector, with contributions such as our EasySource system and #MadeEasy service charter. Our commitment to the sector is exemplary whilst our expertise and experience is valued and pursued. We are committed to our sector, demonstrated by our education programme and the advancement of Women In Finance and Mental Health awareness initiatives.
People value their association with Brightstar. Our Directors are leading industry figureheads/commentators whilst Rob Jupp, CEO, remains a literal ‘giant’ of the industry. Our excellent knowledge in specialist lending allows Brightstar to service in excess of 75% of the UK intermediary market: we have worked with nearly every new entrant to the UK specialist finance sector, completing on some of the largest specialist deals within the industry. Since our inception we have helped intermediaries’ source well over £3billion of loans for their clients.