Brilliant Solutions – Distributor of the Year 2020
- Direct Mortgages (Whole of market)
- Packaged Mortgages (FEES FREE)
- Secured Loan (Direct, Packaged, Referred)
- Bridging & Commercial Mortgages (Packaged, Referred & where available, direct to lender)
- Equity Release (Direct to lender, Referred)
Brilliant has had an incredible year by any measure, growing rapidly whilst maintaining high standards, improving its product & service proposition and providing broader support to the industry as a whole.
Despite the most challenging of times the business experienced significant growth in all areas including record breaking months and a record number of lender and broker relationships. Incredible growth by any metric.
Cases up 16% YoY. Up 23% YoY adjusted for Covid
Record Month up 23% YoY
Brokers up 24% YoY
Growth came without any deterioration in quality. Brilliant offers some of the highest quality standards; lender quality ratios exceed all lender averages by some way. Response times have never exceeded 24 hours which is a stand-out level of service through the difficulties presented in 2020.
The distribution offering is unique and fully comprehensive, with a whole of market proposition in every conceivable mortgage type across every conceivable distribution channel. That is an unrivalled mortgage distribution offering, and it stands out even further when you consider the fact that Brilliant operates a fees free packaging model and a low fee environment in all other areas.
The support is focussed on specialist areas where brokers need it the most, and it’s certainly been a year to remember as so many cases needed to be manually underwritten. Our service standards have remained market leading throughout (see above). Brilliant pays brokers on the day of completion, making payments daily, a service which has seen a huge demand during the crisis and which we are proud to have honoured. These high service levels in payments and support with complex mortgages have been unwavering throughout our most challenging year ever.
The company’s new website is considered by many to be the best in the market. The site includes an innovative proc fee table, the best query submission forms and the best product updates in the market. Thanks to our weekly Product Blast, an easy to digest table which allows brokers to drill in to the detail needed on demand, we’ve cut through the noise in the market and delivered key messages to brokers effectively.
Brilliant has also supported the wider industry; compiling an online list of resources to support staff that were home-schooling with educational and entertainment ideas and making them public for the industry’s benefit. The company also organised an industry NHS fund-raiser which proved to be so popular that it will become an annual event: an online poker tournament – gambling free (believe it or not!) and accessible for all.
Brilliant’s team has also supported a number of brokers and lenders through incredibly difficult times. At no stage do we put business over the needs of our partners, lenders and brokers alike.