Crystal Specialist Finance

“We constantly evolve our work practices so outstanding customer outcomes can be delivered every time.” Jo Breeden MD at Crystal Specialist Finance

At Crystal we love everything about mortgages and have enjoyed an extremely busy year to date.

  • We have supplied 3m educational emails with 500,000 opened and 110,000 click throughs.
  • 20,000 outbound sales conversations have been undertaken and 16,000 calls received into our mortgage desk.
  • 3,500 meaningful sales interactions have been conducted and we established that 2,100 of the advisers contacted will proactively target specialist lending in 2022.
  • There have been 1,500 attendees to our various webinars and 1,500 hours of CPD certification generated.
  • We have seen 95,000 website page views of which 63% have been new visitors.
  • A record breaking £300m completions have been generated and thankfully our Company will generate over £1m profit
  • We are proud to have seen a Crystal specific Mental Health focus expand into a market wide initiative with 6 other co-founders creating the Mortgage Industry Mental Health Charter mimhc.co.uk

Over the last 12 months our 52 staff have been amazing…….they absolutely share in our commitment to deliver outstanding customer outcomes and always go beyond what is expected of them.

Our proposition provides solutions for Residential, Secured Loans, Bridging, Commercial, Development and Buy to Let via a comprehensive Lender panel of c80 Lenders. We have excellent subject matter experts across our product verticals and the majority are fully Cemap qualified.

Crucially we offer bespoke solutions which frequently set us apart. Pricing edge is delivered via exclusive offers from many of our Lenders whilst we also receive exclusive operational support – This means we are never perceived as an additional link in the process chain.

“There are many different issues which arise when a new purchase is made, particularly if it is a security which offers potential to develop. Thankfully, the guys at Crystal were able to hand hold us through the funding process and importantly find the right solution at extremely competitive pricing. We are truly grateful.” 

Jaz Khunkun Commercial Director at MIA

 “..given its roots as a true family business you can understand why Crystal Specialist Finance have exceptional service running through its veins.”

Josh Elash, Director MT Finance

Crystal also delivers unique pledges which see…..

  • Zero upfront fees charged
  • A guarantee to beat any non regulated Bridging price which may have been offered elsewhere

To best serve the marketplace Crystal’s proposition encompasses both a packaged and a direct to customer service.

The Intermediary sector is a primary focus and represents 90% of all the annual cases completed. We are now able to educate and provide Mortgage solutions to just over 60% of the total DA/AR adviser community.

We have significantly invested in technology by creating new online submission processes. This has evolved quickly with 85% of all new enquiries now submitted via this route.

“Crystal Specialist Finance engage very effectively with their broker and introducer audience by showing ways to deliver outstanding customer outcomes, always striving to remove barriers.”

Robert Oliver, Director of Sales Castle Trust Bank

We believe we deserve to be the best mortgage introducer because of our focus on broker and customer needs. There is commitment to selflessly educate, inform and support our audience. I don’t believe any other packager/distributor will have done more than the 1,500 hours of specific specialist mortgage CPD our webinar guests have accrued during 2021.

Our objective to deliver outstanding customer outcomes remains and evidence suggests we are getting close to our overarching objective which is to become the most recommended Distributor in our sector.