Fluent for Advisers (FFA) offer advice on a full suite of products, including secured loans, mortgages, equity release, buy to let, unsecured loans and general insurance.
Our directors have been key in bringing together lenders, master brokers and industry figures in non-partisan meetings about the future development of the specialist lending channel.
We continue to take a strong message to the intermediary sector via our field account managers, and our team of internal business development officers, championing the use of specialist lending products, and their place in the adviser’s capital raising alternatives. Last year our BDM team attended over 80 industry network and mortgage club events across the UK.
2019 produced over £1billion worth of annualised lending
Our partners receive a service tailored to deliver the right solution for them, and their clients particular needs, making use of our experienced team of advisers, backed by a one on one human single point of contact to accompany them throughout the process.
At the time of writing we have received around 10,000 individual reviews from our brokers clients. Almost 99% of these reviews rated us 4 out of 5 or better. Our broker partners have left over 700 reviews and rated us 4.93 out of 5. This feedback is important and allows us to measure our service across the business. All reviews are in real time which can be viewed here https://www.fluentforadvisers.co.uk/5-star-rating-selection
FFA have made huge investments not only financially but in time, focus and energy in creating our unique service proposition; a digital journey within an industry which is still very analogue. We firmly believe that investment in technology, innovation, compliance and our people has been the key to our success.
FFA guarantee the broker and customer journey differs from anything else within the industry. Making use of the most up to date technology, the team is able to ensure that the customer is kept informed at all stages with online case tracking and our smartphone app, which allows a two-way flow of information.
Technologically, our systems are constantly evolving to service our brokers and their customers more efficiently. For example, our smartphone app My Fluent is currently being upgraded to allow electronic ID checking, eliminating the need for physical dispatch of documents to prove identification , saving processing time and avoiding any risk of losing important documentation.
In an age where issues over data security and fraud are on the increase, FFA are proud to have attained the ISO27001 accreditation in data and information security management. The investment in systems to verify all identity documentation and banish fraudulent applications, along with our commitment to customer and lender partners is an upmost priority, and is taken very seriously.
Fluent for Advisers represents the best example of a modern specialist brokerage, they are proud of their achievements in becoming the largest specialist broker in the UK, but are never complacent seeking to constantly improve the service proposition to benefit both partners and their clients.
At Fluent for Advisers We Speak Your Language.