Mortgage Advice Bureau (MAB) is the UK’s most recognised mortgage broker brand. The service our advisers deliver has earnt us over 150 industry and consumer awards as well as a Feefo rating of 4.9 out of 5 (from over 5,000 reviews). 2020 marked our 20th anniversary and we’re proud to have achieved 19 out of 20 years of growth and an average of 20% growth year-on-year for the last ten years.
We recognise the importance of customer choice and as a result our proposition is the only one of its kind that can offer advice face to face, by telephone and online on a national scale. We offer full UK postcode coverage with over 1,400 advisers including five dedicated telephone hubs.
This year we set up a dedicated team to focus on the rental sector, to ensure we have the best solutions for tenants planning to buy and of course, landlords.
We’ve worked with our lettings partners to focus on education around the overall market and how technology can help them.
As an example, we have successfully worked in partnership to develop an investor app which helps landlords manage and leverage their portfolios. It can provide rental and property valuation, as well as easily assessing performance and gains of their portfolio. Many landlord’s use excel spreadsheets and are often not aware of how to fully leverage the equity they have and minimise mortgage payments on their portfolio.
Our integrations with lettings platforms such as Teclet allows landlords to access information, tools and advice easily rather than relying on lettings staff to introduce our service. The vast majority of landlord leads now come from digital interaction/ value added rather than human referral.
At the end of October, we arranged 15,757 buy-to-let mortgages, an 11% increase on the same period last year, despite a challenging market.
We’ve also introduced a BTL licence for the increasing number of BTL specialists at MAB as we look to constantly develop knowledge and expertise in advisers that focus on this sector.
In addition to working with the largest lettings firms in the UK, Leaders, Belvoir and Hunters, we have also seen new digital entrants entering the market such as Accommodation.co.uk and Mashroom that we are working with closely to give landlords more tools, information, products and services to self-serve but with centralised support and advice when needed.
Finally, MAB launched a national mortgage helpline for landlords during the first Covid-19 lockdown to help them understand their options. We managed to make contact with nearly 90% of our landlord database during this time, with those discussions really helping us understand their plans and concerns, whilst sharing and gaining feedback on the initiatives we planned to launch to further support them.