Precise Mortgages’ parent company, Charter Court Financial Services, combined with OneSavings Bank in October 2019 with a single vision – to create the UK’s leading specialist lender.
We’re always thinking of new ways we can help customers with specialist lending needs, such as those struggling to find the product they need on the high street, those with less than perfect credit histories or those with complex incomes.
The combination has made the new group bigger, better and stronger, whilst leveraging the specific benefits that each specialist brand proposition offers, helping brokers to help even more of their customers. Our commitment to delivering first-class service saw us receive a 5 star rating in the mortgage category at the Financial Adviser Service Awards 2020.
This resilience has been demonstrated over the past few months when, despite the challenges caused by COVID-19, we have been able to continue delivering a high quality of service to our customers.
By entering the pandemic with exceptionally strong capital and liquidity positions, we have been able to rapidly assist customers in financial difficulty by offering payment holidays, as well as accepting customers in receipt of furlough and SEISS support.
We demonstrated our flexibility by redeploying employees to meet increased call volumes and successfully operating with 75% of staff home-based. To assist with lockdown challenges, we honoured pipeline cases submitted pre-COVID-19 based on the original criteria, enhanced our underwriting capabilities by accepting desktop valuations and AVMs as an alternative to physical valuations and brought out new product ranges to ensure brokers were supported and could continue to access the products their customers needed.
It all means we’re the lender brokers are most likely to recommend in a number of specialist lending areas1, as well as contributing to us maintaining our ‘excellent’ rating on Trustpilot with the highest score of any specialist lender in our peer group.
Steve Olejnik, MD at MFB commented, “Within our changing market, specialist lending really came to the attention of the intermediary sector as an opportunity. Precise Mortgages’ knowledge and support of brokers and their ability to underwrite challenging cases, means their contributing results in 2019 are no surprise.”
Source: 1 BVA BDRC Project Mercury Report Q3 2020