A commitment to the highest standards of customer service has led to major growth at Signature Financial Services Ltd at a time when many competitors are looking at consolidation, at best, due to the economic uncertainty brought on by Brexit uncertainty.
Following a change in management structure in June last year, the Newcastle-under-Lyme, Staffordshire-based company has seen its team more than double in size from five to eleven, has invested in modern, purpose-built, open plan premises and is currently seeking further growth with the addition of two more mortgage brokers.
Managing Director Dean Birks believes that the company’s growth has been built on Signature Financial Services’ reputation for excellence in the way it serves an ever growing range of customers in the housing and commercial sectors. The management restructure in June of last year has ensured that the board are able to make key decisions, promptly.
Feedback is crucial to Signature and the company culture involves striving to delight clients. This can be seen by looking at independent Google reviews. All are 5-star, whatever the size or complexity of the transaction involved. One client, a single, self-employed mum, says she had hit a brick wall in her wish to change her mortgage provider, until Signature took up her case. She said that taking no for an answer was never an option with Signature’s team and the process, for the client, was stress free.
Similarly, a property company owner, looking for finance to purchase and redevelop a HMO, gives Signature a five-star review and says he highly recommends them.
At Signature Financial Services we state that transparency is our watchword. From the first moments of a no-obligation initial consultation to deciding on the best solution to meet a customer’s needs, we work hard to take the stress out of financial transactions for our customers.
Problem solving is our financial specialists’ forte – putting their knowledge into action to provide the best available guidance to every customer.
Dean Birks said: “We are thrilled to be nominated in the ‘Best New Entrant Broker’ category at the 2019 Mortgage Introducer Awards. This nomination is testament to our talented and experienced team. As a company we set great store by the calibre of our staff and we firmly believe our reputation is built on the consistent accuracy of the advice we provide for customers.”