Please find below one of our recent Trustpilot reviews. On Trustpilot we are rated EXCELLENT, with a 5 star rating. Our clients frequently comment on the excellent service we provide.
Since our inception back in 1997, we continue to drive the highest of standards in mortgage advice. Much of this is down to the professionalism, expertise and calibre of our 190 employees, who focus on quality and service.
We remain committed to providing high-level face-to-face advice and a large proportion of our business is recommended or referred by existing clients and introducers – mainly solicitors, accountants and estate agents.
For the past 24 years, we have identified gaps in the market, establishing niche teams and divisions along the way. This has included setting up SPF Short Term Finance, SPF New Homes, an Overseas Mortgages team and a Real Estate – Debt Advisory team, as well as others. Our teams of advisers are all experts in their field, so instead of dabbling in unfamiliar markets, they focus on specific types of funding and client groups.
2020/21 has seen us expand as a company, moving into new office premises in Cambridge, Oxford and Bath. This has further strengthened our presence across the regions, as well as our reputation as a leading UK-wide mortgage broker.
We enjoy excellent relationships with our lending partners, giving us access to a wide range of mortgage options, including bespoke and exclusive products. We constantly strive to build on these relationships in order to develop further innovative arrangements for our clients.
Our understanding of lenders’ product offerings and requirements is second-to-none. Our tremendous experience and comprehensive understanding of all markets means we know exactly where a deal would fit, obtaining the very best terms possible for clients.
Naturally, we receive complex, high-value, unique enquiries but are able to deal with these with the same ease and simplicity as all cases, regardless of the nature and size of the deal. As a mortgage broker it can be easy to try and juggle too many lending options from different sectors or lender propositions, but we manage this extremely well by offering alternative expertise throughout our business.
We manage clients’ expectations in a proper fashion so they really do experience excellent customer service from us. This is evident in the exceptional feedback we receive on Trustpilot and Google. We are proud that our clients come back again and again. We assisted people two decades ago who have since referred friends, family, colleagues and now their own children.
Our excellence is further demonstrated by the fact that we are regularly contacted by the trade, regional and national press as a voice of authority to comment on various matters surrounding the UK and overseas property finance markets. Week in week out you will see us quoted in the Finance and Money pages.